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Online Casino for real money. Delayed payment after promising the player that his payment would never be late again. The outcome of this case stayed unclear, we have no clue if this customer was paid or not.
Withdrawal request was declined many times without any reason given. Complaints on related Dreams Casino Unspecified weak relation.
The player was promised a refund of her deposit but lost her winning due to an honest mistake. The player, Ellen, was accused of having a duplicate account.
She had totally forgotten having an account opened 9 years ago in a casino called Cirkus casino. The player found herself totally innocent in this. The casino said the third party processing used in this case took longer and there was nothing they could do to speed up the process.
No reaction policy, passive regulator. Very long withdrawal process where the casino stopped responding to the player completely.
The casino never responded to the complaint and it stayed unresolved. This was his second attempt to withdraw his winnings.
Soon after he provided this information, the withdrawals started coming into his account one after another. The account was closed for a valid reason with evidence showed by the casino.
The casino claimed the player had threatened to do chargebacks on her deposits, which was why her account was closed.
We think this is a valid reason for an account closure. We have no information whether the deposits have been refunded or not.
Three withdrawal requests are pending for more than 6 months. The player provided a questionable evidence. The player provided screenshots of the pending withdrawals, however, it was hard to prove whether they were real or not because there were only numbers and no casino logo.
Unfortunately, the casino never replied to this complaint and did not give any statement. Complaints on related Palace of Chance Casino Unspecified weak relation.
The player had 4 pending payouts and the customer support was not helpful. No answer for over 2 months. After not receiving any answer regarding his already approved withdrawal requests, the player placed an official third-party complaint.
Unfortunately, the player got just an automatic response for every inquiry, claiming that they would answer in 5 days, but they never did.
We understand this can be really frustrating for the player. The current status is unknown. Delayed payment, the casino was not responding to emails from the player.
The player placed a complaint after not receiving his money for a month. The casino was not replying to his emails. There was no reaction even after complaining publicly.
Player was waiting for his winnings for over 4 months. The casino closed his account. We consider this case uncertain.
The player was unable to cash a check he had received from the casino. The casino claimed the check was OK and advised the player to ask his bank authority.
It was likely that the casino had the intention to pay out the money, but there was some issue with the bank or the check. Two withdrawal requests approved after a week, but the payment was delayed.
The player complained publicly because of a delayed payment. Delayed payment, the player complained about not receiving a tracking number.
The player was unsatisfied because he had no information about when the casino planned to process his payment.
He was arguing he had not received any tracking number and wanted to get more information about his money. He accused the casino of not giving him any tracking number.
The casino officially answered that the tracking number had been emailed to the player. Long verification process, money not received even 4 months after the casino had claimed it was on the way.
It was obvious the player had the right to get his winnings. Casino answered that the verification process could take up to 15 business days.
Later they answered that the payment approval could take up to 10 business days. The payment was taking too long.
Casino reassured the player that he would get his money. After few months, it was still not clear whether the player received his winnings.
Complaints on related Grand Fortune Casino Unspecified weak relation. Exremely long processing of withdrawal.
Casino asked for a phone verification, the next day they asked for it again. Player confirmed that he got verified via a phone call, but to his surprise, when he made inquiry about his withdrawal status, he was asked once again for the verification documents.
No further information on this case. Account linked to ex-wife household, winnings canceled. The casino told to the player they would pay him half of the winnings as a gesture of a good will and ban the ex-wife from the site.
However, later the two players accounts were linked together and again the payout was refused, no more update since then, no reply.
Delayed payment - refund. Player asked for a refund 1 month prior to this complaint, he has never received it and there was no further development in this case.
Bonus conditions breach, all funds were seized. Player complained that his withdrawal request was rejected. Then the casino told him they could send the money transfer to his bank account but they kept changing the information about the expected time frame.
No reaction from the casino, no more update since then. He got paid in previous complaints Raging Bull casino after the usual delay.
Delayed payment, but aproved by the casino representative. Confirmed payment by the casino, but still delayed.
Payment aproved, but not delivered in timely manner, there was no confirmation as to when it was received by the player.
Complaints on related Prism Casino Unspecified weak relation. The multiple withdrawals were still not paid after a period of six months and the responses from the casino were not helpful at all.
The representative claimed the situation was complicated because of the number of the payments, there were six of them. From the four responses from the casino, neither one provided a relevant reason or resolution to this complaint.
Therefore, it remained unresolved. There is no further update on this case since the casino never responded to her complaint. Delayed payment to the player from the USA and the casino used the payment processor as an excuse.
In this case, the casino was in touch with the player and communicated the whole time, regarding this payment. We consider this delayed payment most likely paid.
The reason for this was unclear and there was no further information from the player nor the casino, so the outcome of this situation is unclear.
Slow jackpot cashout with very low monthly payment installments. The player was understandably not satisfied, as it would take more than a year for him to be fully paid.
The complaint remained unresolved. Complaints on related Wild Vegas Casino Unspecified weak relation. The player was waiting for a payment for more than 60 days, no response from the casino.
The player requested a withdrawal in September. No one contacted him, the casino was simply ignoring his complaint. In this case, we have no clue whether the player has a chance to get his winnings or not.
Another complaint about having had to wait for a payment for 60 days. The casino responded and the payment was approved, the player would get the payment soon.
We consider this payment likely to have been paid. Complaints on related Slots of Vegas Casino Unspecified weak relation.
Extremely long withdrawal process while the case had been under the investigation. Later on, they were informed that the payment was on hold and the account is under the investigation.
Almost three weeks passed and the case was still investigated without any update and remains unresolved. Extremely long withdrawal process without a relevant reason.
After the player contacted the customer support, they told them to wait a few more days. When the casino replied to this complaint, they told the player that they would get back to them soon, but that never happened.
The payment never came and the case remains unresolved. The account was closed and the payment was put on hold due to the account being audited.
Later on, when she tried to log into her account, it was blocked. Extremely long withdrawal process even though the account was already verified.
The player requested a withdrawal and the account was verified. The casino used the same rhetoric that they were missing the documents.
The player said they sent them five times already and became angry because of the way that the casino responded. There is no final answer whether the player received the payment or not and the case is still unresolved.
Extremely long withdrawal process with eight pending withdrawals and no response from the casino whatsoever. The casino never responded to this complaint but in the end, they paid the player their winning and the case became solved.
Show 4 similiar complaints with 1, black points in total 31 for this casino. Extremely long withdrawal process while the player received a bigger half of the payout after quite some time and had waited to receive the rest of the money.
The support team emailed with the player back and forth about the documents for verification being received and then not being received.
There is no further response from the casino but we believe that the winnings were likely paid. After a long withdrawal process, the player received smaller half of his payout.
He has been waiting to receive the rest of the money. The player, Stuart, requested five withdrawals. The finance department kept checking on whether he had received the payment or not so we believe the winnings were likely paid.
There is no update on this case. The player received a bigger half of the amount requested but waited a long time for the rest of the money.
The player requested three payment withdrawals. The player hoped to receive the rest of the winnings, too. The player experienced difficulties with the payout because of having only one payment method as an option for the withdrawal.
They provided the complaint with an email correspondence with the casino where they gave them just one choice of payment method. The player was unable to do that as they had no access to such a bank.
The casino never gave a proper response to the complaint but the last message from the casino said they will do an exception and send the payment via bitcoin in 72 hours.
We consider this likely paid. Extremely long withdrawal process due to repeated requests of document for verification. When the player contacted the support team, he received different excuses every time.
Five different agents ensured him that they received all the documents needed for verification but later on, he was asked to send them again.
So he sent them for the sixth time and the finance team representative told him that he should receive his check that week. He would receive them in six payment installments.
Extremely long and misleading withdrawal process. The customer support representatives told them on multiple occasions that they have sent the payment to them via three different payment methods, Neteller, bank wire and check.
Show 6 similiar complaints with black points in total 12 for this casino. The player experienced a long withdrawal process for the second time in the row.
The player requested a withdrawal once before this one and it took three months to get paid. The player had won again and it seemed like it was going to take a long time too.
They tried to contact the casino many times but their answers were different every time. But in the end, the casino paid the player their winning in full and the complaint was solved.
Extremely long withdrawal process because the casino changed the payout method from the wire transfer to check and then back from check to wire transfer.
The player was asked to send documents for verification which they did already over three times. In the end, the casino paid the player their winning and the complaint was solved.
Complaints on related Cool Cat Casino Unspecified weak relation. After a very long withdrawal process, the player received one withdrawal requested and had been waiting for the second one to hopefully arrive.
The player, Michelle from the USA, requested two withdrawals and a few months later, received the first one. She had waited and begged the casino to pay her on time as they promised, but the process took way much longer than expected.
The casino sent Michelle an email about her receiving the last withdrawal in a few days. Delayed payment for over two months and the documents were sent for verification for about 10 times.
The player, Lynda from the UK, requested two withdrawals. She received an email from the casino that stated since she lived in the U. When she asked what did the Manager Approval mean, she received no answer.
Later on, she received an email that informed her about the bank wire transfer being sent to her. Unfortunately, no payments ever arrived. Rita was also informed by her VIP manager that there would be more of chargebacks in the next payouts.
There is no new information about this case. Extremely delayed payments and some of them were paid in a different amount than expected. However, they received the previous payment with the delay, this one was likely to be paid with delay as well.
There is no further update about this case. Extremely long withdrawal process of multiple payments and so far only one of them was received.
The player was waiting to receive the rest of their money but like the previous withdrawal process, this one could be very long too.
There is no update if the player received the rest of the winning. Very long withdrawal process where the player received three of their four payments.
The player requested four withdrawals, checked with the casino if the verified documents were up to date, and was informed that everything was good to go.
After not receiving the payment, the player contacted the customer support where they were asked to send documents for verification.
Later on, the player received three out of the four payments and waited for the last one to arrive. We believe that the winning was likely paid.
The player was very frustrated due to an extremely long withdrawal process of his winning that was split into payment installments.
The player was not excited about that information because he believed that the whole process would take way too long, about nine months.
Bossman did receive his first payment so we highly believe that he did receive the rest of his money.
Dianne has waited for her winnings for over a month. The casino informed her that the payout process takes up to 20 business days.
She contacted the casino about an update on the processing but they were not helpful at all. When she finally received an answer, she was informed that the payout process might take from 14 up to 20 business days.
We believe that the payment was received at last. Show 7 similiar complaints with black points in total 11 for this casino.
After the player received the check she was unable to cash it out with any bank she had tried. She asked the casino to wire transfer the amount to her bank account, but the casino never responded to her.
The check would have expired soon and there is no response from the casino still. After the player contacted the live chat representative, they informed them that they would rush the process but the player felt he had been given a run-around.
The casino never reacted to this case and it remains unresolved. Show 1 similiar complaints with black points in total 2 for this casino.
The casino promised a refund to the player but later on, they just sent a partial amount of it and closed their account.
The casino tried three different payment methods for the player to receive their winning but was unsuccessful. Later on, they found a way and the casino paid the player a full amount of winning and the complaint became solved.
The player hit the jackpot and casino refused to pay their winning due to the abuse of the bonus. In this case, the player did not provide enough information about his complaint.
The player, Robert, was denied his withdrawal due to the bonus terms and conditions being breached. Show 2 similiar complaints with 0 black points in total.
Complaints on related Ruby Slots Casino Unspecified weak relation. After the player decided to withdraw some of his winnings his account was locked.
When he tried to log in later his account was locked. After submitting a complaint about his declined withdrawal and a question about why was his account locked Ruby Slots representative answered and promised to bring some light into this case.
Unfortunately, that was the last message from the representative and what truly happened, in this case, is a mystery. After the player won and tried to withdraw the money, her account was locked and audited for more than 30 days.
Player was blamed for an irregular bonus play and her account got suspended for 30 days. After 30 days the account was still locked, nobody answered whyand what was the result of the audit.
The player received three of them but the last one was missing. Casino pointed out that the player had canceled this withdrawal by himself.
Lady hit a big win which was paid slowly and with troubles. During 6 months she had troubles a few times. After the casino had payout most of the winning she decided to gamble the rest of the money.
Player won an unknown amount of money which was divided into three withdrawals. VIP player waited too long for his withdrawals.
Player from the United States was hoping that his withdrawal would be faster because he was VIP player. He waited one and a half month utill he got the first payment and the rest of the payments were probably on the way.
She was very frustrated that the payouts took 2 months and only part of her winning was paid out. The casino features a large range of games from multiple software Microgaming, NetEnt, Evolution Gaming and 7 more.
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